Shipping charges may vary depending on the weight and size of the item(s) and the method you choose for shipping it. Regular orders are processed a shipping and handling fee of $12.00 CAD for within Western Canada and $15.00 CAD for shipping to Eastern Canada. Please note: If an order is small there may be a lesser shipping and handling charge.

American customers and International customers will be notified if the shipping costs exceed the quote given at time of purchase. Orders that are of a different nature may require additional shipping charges. Once we receive your order we will respond to you and mention any additional information you may require regarding shipping charges. If an order is small there may be a lesser shipping and handling charge.

Ordering / Shipping / Returns FAQ

Q: Which Credit Cards do you accept? A: Map A Mia accepts Visa and Master Card. Sorry, we do not accept American Express or Diners International. Q: Does Map A Mia accept Checks or Money Orders? A: At this time Map A Mia accepts only Canadain cheques and money orders. Sorry to our American and International customers, but we would ask that you pay by credit card only. Please mail your cheque or money order to the address below and once we have processed the order we will send your purchase out. Feel free to contact us by fax: 780.426.7573,  phone: 780.429.2600 or by email at sales@mapamia.com for a price estimate.  *Please note that if your check is not made out for the correct amount regarding item cost, shipping, or tax, it will be RETURNED to you and your order will NOT be placed. Q: Can I pay by Purchase Order? A: Map A Mia does not accept Purchase Orders for personal or business use. Q: When I continue to checkout, why are there no items shown? A: Check to see if a specific quantity was entered for the item during checkout. Q: What do I do if my order is missing an item when delivered? A: On occasion orders are shipped in separate containers. Call us at 780.429.2600 we will be happy to assist you with your order. Q: What do I do if I was sent an incorrect item? A: If you receive an incorrect item in your order, immediately contact Customer Service at 780.429.2600 and notify us of the error. We will arrange to get the item back from you and a replacement will be sent out immediately. Q: How can I get a receipt with my order? A: A receipt for your order is generated at the end of the checkout process. If you did not receive one, contact Customer Service at 780.429.2600 and we will provide one for you. Q: Do you offer bulk discounts? A: In many cases we can offer bulk discounts dependent on the quantities required and the particular item being ordered. Call Customer Service at 780.429.2600 for more information. Q: Does Map A Mia have a catalog? A: Not currently, our Website / Online store is our catalog. back to top Shipping Questions Canada Shipping rates based on packages sent within Canada Province Delivery Method Price Delivery Time Tracking Available  British Columbia  Alberta  Saskatchewan Express Mail $12.00 CDN 2 - 4 Business days Tracking Available P.O Box addresses allowed; Maximum weight 2 kg; Oversize or Overweight packages may be an additional cost UPS Express $14.50 CDN (Alberta) $26.50 CDN (BC and Saskatchewan) 1 - 2 Business Days Tracking Available No P.O. Box addresses allowed; Maximum weight 2 kg; additional charges may apply for oversized items  Manitoba  Ontario  Quebec  New Brunswick  P.E.I  Nova Scotia  Newfoundland and Labrador Expedited Mail $15.00 CDN 4 -10 Business days Tracking Available P.O Box addresses allowed; Maximum weight 2 kg; additional charges may apply for oversized items Express Mail $18.50 CDN 2 - 4 Business Days Tracking Available P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items UPS Express $26.50 CDN (Manitoba) $28.00 CDN (ON, QC, NB, NS, PEI, NF) 1 - 2 Business Days Tracking Available No P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items  Yukon  Northwest Territories  Nunavut Expedited Mail $15.00 CDN 4 - 10 Business days Tracking Available P.O Box addresses allowed; Maximum weight 2 kg; additional charges may apply for oversized items Express Mail $23.00 CDN 2 - 4 Business Days Tracking Available P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items UPS Express $28.00 CDN 1 - 2 Business Days Tracking Available No P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items Back to the top of the page... United States Shipping Shipping rates based on packages sent from Canada to the United States State Delivery Method Price Delivery Time Tracking Available All states exept Hawaii and Alaska Expedited Mail $16.50 USD 7 - 12 Business days Tracking Available P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items Express Mail $22.00 USD 5 - 7 Business days Tracking Available P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items UPS Standard Click here for Brokerage Fees $12.00 US 5-7 Business Day Tracking Available No P.O. Box address allowed; Brokerage fees not included in price; additional charges may apply for oversized items UPS Expedited - No Brokerage Fees Apply $27.00 US 2-3 Business Day Tracking Available No P.O. Box address allowed; No Brokerage Fees apply; Maximum weight 2 kg; additional charges may apply for oversized items UPS Express - No Brokerage Fees Apply $30.50 US 1-2 Business Day Tracking Available No P.O. Box address allowed; No Brokerage Fees apply; Maximum weight 2 kg; additional charges may apply for oversized items Hawaii and Alaska Expedited Mail $20.00 USD 7 - 12 Business days Tracking Available P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items Express Mail $25.00 USD 5 - 7 Business days Tracking Available P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items UPS Expedited - No Brokerage Fees Apply $27.00 US 2-3 Business Day Tracking Available No P.O. Box address allowed; No Brokerage Fees apply; Maximum weight 2 kg; additional charges may apply for oversized items UPS Express - No Brokerage Fees Apply $32.50 US 1-2 Business Day Tracking Available No P.O. Box address allowed; No Brokerage Fees apply; Maximum weight 2 kg; additional charges may apply for oversized items  US Military   APO/FPO Addresses Expedited Mail $16.50 USD 7 - 10 Business days to APO/FPO Address* Tracking Available *Actual delivery time may vary depending on delivery service from APO/FPO address to military base overseas; P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items Express Mail $22.00 USD 5 - 7 Business days to APO/FPO Address* Tracking Available *Actual delivery time may vary depending on delivery service from APO/FPO address to military base overseas; P.O. Box address allowed; Maximum weight 2 kg; additional charges may apply for oversized items

Q: When will my order ship? A: Orders placed before 2pm Mountain Standard Time will be processed the same or next day that it's received. Orders placed after 2pm Mountain Standard Time, or on weekends and holidays, are processed on the following business day. back to top Q: What are my Shipping options? A: Map A Mia ships via UPS, Canada Post, Greyhound Collect and Loomis (DHL). Standard shipping costs range from $4.95 to 19.95 depending on the items you order, the dimensions of the item being shipped, and your location. When we are processing your order we can provide you with the shipping total either via phone, fax or email. At this time, Saturday delivery is not available. United States Shipping times are as follows*: UPS Air (2 business days from date shipped) UPS Ground (7-10 business days from date shipped) Canada Delivery** UPS Ground to Canada (3-4 business days from date shipped) *Please note that shipping times are dependent on product availability. The shipping times above are estimates; please be aware they are NOT guaranteed as we do not control these services. Refunds are NOT given for slow shipping times. **Please note that Ground Shipping to the United States is susceptible to applicable American taxes, duties, and brokerage fees. Map A Mia has no control over these charges nor will we issue any refunds or credits for any American charges your shipment may accrue. back to top Q: Does Map A Mia ship internationally? A: At this time, Map A Mia generally offers shipping to the United States and Canada. However, if you are from another location internationally feel free to contact us at 780.429.2600 or sales@mapamia.com for shipping and ordering information. Q: Do you ship to PO Boxes? A: Yes, however certain products cannot be delivered to PO addresses. Please contact us with specific questions, 780.429.2600. Q: My order should have been delivered by now. What is the delay? A: At Map A Mia we strive to deliver your order promptly. Please contact our Customer Service Department 780.429.2600 with any delivery questions- we’re happy to help, that's what we're here for! back to top Q: What if I need my order delivered faster than the delivery times available? A: If we can help you meet a tight deadline, we will. Please call our Customer Service Department to find out, 780.429.2600. Q: How can I Track my order shipment? A: Map A Mia can provide you a Tracking Number for orders delivered via UPS. Unfortunately, Tracking Numbers are not available for USPM deliveries at this time. Delivery Confirmation is added for no additional cost and can be used to check the status of delivery. Also, feel free to contact us at 780.429.2600 and we will be glad to help you with order status. Returns Q: Can I return map products? A: If we sent you the incorrect map we will return the map product, no questions asked. As for returning paper maps, we do not offer returns on paper mapping products. Travel Books can be exchanged or returned if done so with two weeks of the purchase, and in the same condition as when purchased. Globes and opened GPS accessories cannot be returned. Normally GPS units are not returnable unless under extenuating or exceptional circumstances such as a faulty GPS receiver. back to top